Frequently Asked Questions
These comprehensive FAQs address common inquiries from both our current wholesale customers and those interested in our services. Whether you’re a seasoned floral designer, event planner, wedding designer, or considering becoming a customer, you’ll find valuable information about our ordering process, product offerings, delivery options, account setup, and general business policies.
General Business
We are a wholesale-only supplier, serving florists, wedding and interior designers, garden centers, event planners, crafters, and other floral professionals. A valid resale certificate and business license is required. Learn more about how to Become a Customer.
Only buyers specified on your application, along with your drivers who may need to pick up your order, may make purchases on your behalf. Friends, relatives, your customers, etc. are not authorized to be in our store or pick up your items.
Yes, you may buy from either our Middlesex or South Burlington stores.
We have two locations in Vermont: 45 Swift Street in South Burlington and 1098 US Route 2 in Middlesex. Visit our Contact Us page for hours and directions.
Visit our Contact Us page for specific hours. During major floral holidays and special events we often modify our hours. Call ahead for an updated schedule.
The company was founded in 1982 in Middlesex, Vermont as Green Mountain Florist Supply. Since then, we have grown to two locations – Middlesex and South Burlington – and serve a large customer base in Northern New England.
We are committed to supporting our community while maintaining strong partnerships with our primary customers—florists, wedding designers, event planners, and other floral professionals. Learn more about our charitable giving and if you’re seeking support for an upcoming event or project local to Vermont, please complete our donation request form. Requests are reviewed within 7-10 business days.
Ordering and Pricing
Orders can be placed in person, by phone, or via email. We recommend planning in advance for special events or large quantities.
Once you’re registered as a wholesale Green Mountain Floral Supply customer, you’ll have access to our current price lists and availability through our Customer Portal or via email.
Returns are accepted within 14 days of purchase.
Please note that seasonal and holiday merchandise is final sale*.
*Exceptions may apply at the discretion of Green Mountain Floral Supply.
When your order arrives or is picked up, please look everything over—we want to make sure it meets your expectations.
If something doesn’t look right—whether it’s a quality concern, shortage, or incorrect item (including variety or color)—please contact us by email within 24 hours.
- Let us know the reason for your claim:
- For quality issues, please email us photos showing the exact number of affected stems.
- For all other claims, please keep the product hydrated and in your cooler and return it with your next delivery or pickup. This helps us review what happened and gives us the ability to repurpose the product rather than discard it.
- To help us process your request as smoothly as possible, please complete and email a credit request with:
- Date received
- Invoice number
- Product
- Quantity (in stems)
- A brief explanation of the issue
- Total dollar amount requested
- Any steps you’ve already taken (email sent, photos shared, product returned)
Once we’ve had a chance to review all the information, we’ll follow up and issue a credit memo if the claim is approved.
We appreciate your help in facilitating your claim requests. We view credits not as a negative, but as an opportunity to learn and improve. We’re here to help and will do our best to make it right.
Please note:
This claim process will go into effect immediately. If you need to submit a claim, be sure to send it within 24 hours of receiving your product or it will not be processed.
We offer a variety of ways to make payments to your account:
In-store: cash, check, credit card (VISA, Mastercard, Discover, AMEX), Apple Pay, Android Pay
Online: ACH
By phone: credit card (VISA, Mastercard, Discover, AMEX) & ACH (ACH information can be collected over the phone)
Delivery and Pickup
Yes! We offer regular delivery routes from both our South Burlington and Middlesex locations throughout Vermont and part of neighboring states in Northern New England. Delivery days and routes vary. Click here for route information.
Absolutely. Pick-up is available during regular business hours at both of our locations.
Orders should be picked up or delivered within 14 days of the order date.
If an order is not picked up or delivered within 14 days, we will attempt to contact you. Unclaimed orders may be cancelled, returned to inventory, and subject to a 10% restocking fee.
Any additions to an order are treated as a separate order and follow the same guidelines.
Yes. We offer shipping for our current customers. Please contact us to discuss your needs.
Products and Services
We offer a wide selection of fresh cut flowers and greens sourced from California, Canada, Holland and South America. In addition, we carry floral supplies, hard goods, containers, tools, and seasonal décor. Visit our Fresh Flowers section to view our weekly cooler tours, photo gallery of new floral product, and preferred rose varieties database to learn more. Visit our Supplies section for staff-led product video tours.
Yes! We prioritize locally sourced and sustainably grown flowers when available. Ask us about our current eco-friendly offerings.
No, we do not carry those items. However, we would be happy to refer you to a local source. We do carry a limited offering of permanent botanicals including small trees and hanging baskets.
Accounts and Support
Visit our Become a Customer section and complete our account application online or visit one of our locations. You’ll need a valid resale certificate and business license.
Customer satisfaction is very important to us. Please contact us within 24 hours of receiving your order if there’s a problem, and we’ll work to make it right.
